Kangyao CBEC (LN) Co., Ltd.

Shipping Policy

Shipping Policy

Last Updated: June 30, 2026

This Shipping Policy explains how Kangyao CBEC (LN) Co., Ltd. (“Kangyao”, “we”, “our”, or “us”) handles order processing, shipping, delivery, customs clearance, and related matters for purchases or orders placed through our website or other official communication channels.

By placing an order with us, you acknowledge that you have read and understood this Shipping Policy.

1. Company Information

Company Name: Kangyao CBEC (LN) Co., Ltd.
Email: 951726001@qq.com
Telephone: +86 13234077996
Address: Room 1901-7, Unit 2, No. 58 Gangxing Road, Zhongshan District, Dalian, Liaoning Province, China

2. Order Processing Time

After your order is placed and payment is successfully confirmed, we will begin processing your order.

In general, order processing may take 1 to 5 business days, depending on product availability, order quantity, payment verification, packaging requirements, and other practical factors.

For customized products, bulk orders, pre-sale products, or products requiring special preparation, the processing time may be longer. We will provide the estimated processing time before or after order confirmation where applicable.

Orders are usually processed on business days, excluding weekends, public holidays, and force majeure events.

3. Shipping Methods

We may ship orders through different logistics providers depending on the destination country or region, product type, package size, order value, and customer requirements.

Shipping methods may include, but are not limited to:

  • International express delivery

  • Air freight

  • Sea freight

  • Postal service

  • Commercial logistics providers

  • Local or regional delivery partners

The available shipping method and estimated delivery time may vary depending on your delivery address and the final order confirmation.

4. Estimated Delivery Time

Estimated delivery times may vary depending on the destination, shipping method, customs clearance, logistics provider, and other factors beyond our control.

In general, international delivery may take approximately 7 to 30 business days after shipment, depending on the destination country or region.

For certain remote areas, special products, bulk orders, customs inspections, or international logistics delays, delivery may take longer.

Please note that delivery times are estimates only and are not guaranteed unless expressly agreed in writing.

5. Shipping Fees

Shipping fees may be calculated based on factors such as:

  • Destination country or region

  • Shipping method

  • Package weight and dimensions

  • Product type

  • Order quantity

  • Insurance requirements

  • Remote area delivery charges

  • Customs or logistics-related fees

Shipping costs may be displayed at checkout, provided in a quotation, or confirmed separately with the customer before shipment.

Unless otherwise stated, product prices do not include shipping fees, customs duties, import taxes, VAT, tariffs, brokerage fees, or other destination-related charges.

6. Shipping Confirmation and Tracking

Once your order has been shipped, we may provide a shipping confirmation and tracking information by email or other communication methods where available.

Tracking information may take some time to update after the package is handed over to the logistics provider.

If tracking information is not updated for an extended period, please contact us and we will assist you in checking the shipment status with the logistics provider.

7. Customer Shipping Information

You are responsible for providing accurate and complete shipping information, including:

  • Recipient name

  • Full delivery address

  • Telephone number

  • Email address

  • Country or region

  • Postal code

  • Company name, where applicable

  • Customs or tax identification information, where required

We are not responsible for delivery failure, delay, return, loss, or additional charges caused by incorrect, incomplete, outdated, or misleading shipping information provided by the customer.

If you need to change your shipping address after placing an order, please contact us as soon as possible. We cannot guarantee that address changes can be made after the order has been processed or shipped.

8. Customs, Duties, and Import Taxes

For international shipments, the customer may be responsible for customs duties, import taxes, VAT, tariffs, brokerage fees, customs clearance fees, and other charges required by the destination country or region.

These charges are determined by local customs authorities and are not controlled by us.

You are responsible for understanding and complying with the import regulations, customs requirements, and tax obligations of your country or region.

We are not responsible for customs delays, package seizure, import refusal, additional charges, or delivery failure caused by local laws, customs policies, restricted products, or the customer’s failure to provide required documents.

9. Customs Clearance

Some shipments may require customs clearance before delivery. Customs authorities may request additional documents, product information, identification, tax information, or payment of duties and taxes.

You agree to cooperate with customs authorities and logistics providers when required.

If a package is delayed, returned, abandoned, confiscated, or destroyed due to the customer’s failure to complete customs clearance, provide required documents, or pay applicable fees, we may not be responsible for the resulting loss or additional costs.

10. Delivery Delays

Delivery delays may occur due to circumstances beyond our reasonable control, including but not limited to:

  • Customs inspection or clearance delays

  • Incorrect or incomplete shipping information

  • Logistics provider delays

  • Weather conditions or natural disasters

  • Public holidays or peak-season congestion

  • Strikes, transportation disruptions, or public emergencies

  • Import restrictions or local regulatory issues

  • Force majeure events

We will make reasonable efforts to assist with shipment inquiries, but we cannot guarantee delivery dates once the package is in the possession of the logistics provider.

11. Lost, Damaged, or Missing Packages

If your package is lost, damaged, or missing during delivery, please contact us as soon as possible with your order number, tracking number, photos, and any relevant evidence.

We may assist you in contacting the logistics provider and reviewing the situation.

Claims for damaged packages should be submitted within a reasonable time after delivery. Please keep the original packaging, shipping label, product photos, and related evidence for claim processing.

Responsibility for loss or damage may depend on the shipping method, carrier rules, insurance coverage, agreed trade terms, and the specific facts of the shipment.

12. Failed Delivery and Returned Packages

A package may be returned to us or held by the logistics provider due to reasons such as:

  • Incorrect or incomplete address

  • Recipient unavailable

  • Refusal to accept delivery

  • Failure to pay customs duties or import taxes

  • Failure to complete customs clearance

  • Local delivery restrictions

  • Package unclaimed within the required period

If a package is returned due to customer-related reasons, the customer may be responsible for return shipping fees, re-shipping fees, storage fees, customs fees, and other related costs.

Refunds for returned packages will be handled according to our Return & Refund Policy and the actual condition of the returned items.

13. Split Shipments

For orders containing multiple items, we may ship products separately depending on product availability, warehouse location, package size, logistics requirements, or customer request.

If your order is shipped in multiple packages, you may receive separate tracking numbers.

14. Remote Area Delivery

Some delivery addresses may be classified as remote areas by logistics providers. Remote area delivery may require additional fees or longer delivery time.

If additional charges apply, we may contact you before shipment to confirm the cost and available shipping options.

15. Shipping Restrictions

Certain products may be subject to shipping restrictions due to destination country regulations, customs policies, carrier rules, product characteristics, or legal requirements.

We reserve the right to refuse or cancel an order if we determine that the product cannot be shipped lawfully, safely, or reasonably to the destination address.

If an order is cancelled before shipment due to shipping restrictions, we will handle the refund according to our applicable refund procedures.

16. Risk of Loss

Risk of loss or damage may transfer to the customer according to the confirmed shipping method, carrier rules, agreed trade terms, or applicable laws.

Once an order has been handed over to the logistics provider, delivery may be subject to the logistics provider’s terms, service standards, and liability rules.

17. Contact Us

If you have any questions about shipping, delivery, tracking, customs, or this Shipping Policy, please contact us:

Kangyao CBEC (LN) Co., Ltd.
Email: 951726001@qq.com
Telephone: +86 13234077996
Address: Room 1901-7, Unit 2, No. 58 Gangxing Road, Zhongshan District, Dalian, Liaoning Province, China