Kangyao CBEC (LN) Co., Ltd.

Refund Policy

Return & Refund Policy

Last Updated: June 30, 2026

This Return & Refund Policy explains the conditions under which Kangyao CBEC (LN) Co., Ltd. (“Kangyao”, “we”, “our”, or “us”) accepts returns, refunds, replacements, and exchanges for orders placed through our website or other official communication channels.

By placing an order with us, you acknowledge that you have read and understood this Return & Refund Policy.

1. Company Information

Company Name: Kangyao CBEC (LN) Co., Ltd.
Email: 951726001@qq.com
Telephone: +86 13234077996
Address: Room 1901-7, Unit 2, No. 58 Gangxing Road, Zhongshan District, Dalian, Liaoning Province, China

2. General Return Eligibility

We want our customers to have a clear and fair return and refund process. If you are not satisfied with your purchase, you may contact us to request a return, refund, replacement, or exchange, subject to the conditions below.

In general, to be eligible for a return, the item must:

  • Be requested for return within 7 days after delivery

  • Be unused, unworn, unwashed, and in its original condition

  • Be returned in the original packaging, with all tags, labels, manuals, accessories, and other included materials

  • Not be damaged due to misuse, improper handling, unauthorized modification, or customer-caused issues

  • Be accompanied by valid proof of purchase, such as the order number or payment record

We reserve the right to inspect returned items before approving a refund, replacement, or exchange.

3. Return Request Procedure

If you wish to request a return, refund, replacement, or exchange, please contact us first at:

Email: 951726001@qq.com
Telephone: +86 13234077996

Please include the following information in your request where possible:

  • Your full name

  • Order number

  • Product name

  • Reason for the request

  • Photos or videos showing the issue, if applicable

  • Delivery package photos, if the item arrived damaged

Please do not return any item without contacting us first and receiving return instructions.

4. Damaged, Defective, or Incorrect Items

If you receive an item that is:

  • Damaged during transit

  • Defective

  • Incorrect

  • Missing parts or accessories

please contact us within 7 days after delivery.

We may request supporting evidence, including photos, videos, packaging photos, shipping labels, and order information. After review, we may offer one of the following remedies, depending on the circumstances:

  • A replacement

  • An exchange

  • A partial refund

  • A full refund

The remedy offered will depend on product condition, evidence provided, stock availability, shipping costs, and the nature of the issue.

5. Order Cancellation

5.1 Cancellation Before Shipment

If you wish to cancel your order before it has been processed or shipped, please contact us as soon as possible.

If the order has not yet been shipped, we may approve the cancellation and issue a full refund.

5.2 Cancellation After Shipment

If the order has already been shipped, it may no longer be eligible for cancellation. In such cases, the order may be treated under the return process once delivered, subject to this Return & Refund Policy.

Shipping fees, payment processing fees, and other third-party charges may be non-refundable unless otherwise required by applicable law.

6. Non-Returnable and Non-Refundable Items

Unless required by applicable law, the following items may not be eligible for return, refund, or exchange:

  • Customized or personalized products

  • Special-order items

  • Clearance or final-sale items

  • Products that have been used, worn, washed, altered, or damaged by the customer

  • Products returned without original packaging or essential accessories

  • Products damaged due to misuse, improper care, or unauthorized modification

  • Items returned beyond the allowed return period

  • Any item that is not in a resalable condition

We reserve the right to determine whether a returned item meets the return eligibility requirements.

7. Return Shipping Costs

7.1 Seller Responsibility

If the return is caused by our error, such as:

  • Wrong item sent

  • Product damage before delivery

  • Verified product defect

  • Missing items caused by our packing error

we may, at our discretion, bear the reasonable return shipping cost or provide another appropriate solution.

7.2 Customer Responsibility

If the return is requested for customer-related reasons, including but not limited to:

  • Change of mind

  • No longer wanted

  • Ordered by mistake

  • Incorrect size, type, or selection chosen by the customer

  • Customer preference reasons

the customer may be responsible for return shipping costs, re-shipping fees, customs fees, duties, taxes, and other related charges.

Original shipping charges are generally non-refundable unless otherwise agreed or required by law.

8. Refund Approval and Processing

Once we receive and inspect the returned item, we will notify you whether your refund request has been approved or denied.

If approved, the refund will generally be processed to the original payment method used for the purchase, unless otherwise agreed.

Please allow a reasonable processing time for the refund to be completed. In general:

  • Refund review may take 3 to 7 business days after receiving the returned item or sufficient evidence

  • Bank, card issuer, or payment provider processing time may take an additional 5 to 15 business days

Actual refund timing may vary depending on your payment provider and financial institution.

9. Partial Refunds

In certain situations, only a partial refund may be granted, including but not limited to:

  • Items not returned in original condition

  • Items missing parts, accessories, packaging, or labels

  • Items showing signs of use or damage not caused by us

  • Returns where only part of the order is affected

  • Situations where shipping, customs, or third-party fees cannot be recovered

We will determine the refund amount reasonably based on the returned condition and the actual circumstances.

10. Exchanges and Replacements

If you would like to exchange a product or request a replacement, please contact us first.

Exchanges and replacements may be approved based on:

  • Stock availability

  • Product condition

  • Reason for the request

  • Evidence provided

  • Shipping feasibility

If the requested replacement item is unavailable, we may offer a refund or an alternative solution.

11. Refused Delivery or Unclaimed Packages

If a package is refused, unclaimed, or returned due to customer-related reasons, including but not limited to:

  • Incorrect or incomplete shipping address

  • Refusal to accept delivery

  • Failure to complete customs clearance

  • Failure to pay customs duties or import taxes

  • Failure to collect the package in time

the customer may be responsible for return shipping charges, storage fees, customs charges, and related losses.

Any refund in such cases may be reduced by the actual costs incurred.

12. Customs Duties, Taxes, and Fees

Customs duties, import taxes, VAT, tariffs, handling fees, brokerage fees, and other destination-country charges are generally non-refundable unless otherwise required by law or refunded by the relevant authority.

We are not responsible for refunding customs-related charges that are imposed by third parties or government authorities.

13. Fraud Prevention and Abuse

We reserve the right to refuse returns, refunds, exchanges, or replacements in cases of suspected fraud, abuse, excessive return activity, false claims, or policy misuse.

We may request additional information or evidence before making a final decision.

14. Consumer Rights

Nothing in this Return & Refund Policy is intended to limit any mandatory consumer rights that may apply under the laws of your country or region.

If local law grants you additional rights, those rights will continue to apply to the extent required by law.

15. Changes to This Policy

We may update or modify this Return & Refund Policy from time to time to reflect changes in our business practices, website operations, or legal requirements.

The updated version will be posted on this page with a revised “Last Updated” date.

16. Contact Us

If you have any questions about returns, refunds, exchanges, or this policy, please contact us:

Kangyao CBEC (LN) Co., Ltd.
Email: 951726001@qq.com
Telephone: +86 13234077996
Address: Room 1901-7, Unit 2, No. 58 Gangxing Road, Zhongshan District, Dalian, Liaoning Province, China